All cancellations must be made by email. In conformity with business practices within the Icelandic travel industry, the Travel Agent is obliged to charge cancellation fees to passanger(s) as follows:
The confirmation fee differs regarding the type of tour you are choosing:
Aurora Arktika reserves the right to keep the below confirmation fee to cover costs, if clients do formally cancel their participation within ten months of departure:
● Over night tours summer 20%
● Over night tours winter 25%
● Greenland tours 30%
● 50% of tour price, if cancelled formally 8 – 21 days prior to departure
● 75% of tour price, if cancelled formally 2 – 7 days prior to departure, and
● 100% of tour price, if cancelled formally within 2 days prior to departure.
Change fee : if one requests changes to premade packages (i.e. selfguided packages), such as adding nights into the program, changing hotels or dates a change fee of USD 100 will be charged. Please note that there is no fee for booking additional nights in Reykjavík before or after tour/package.
Last minute change fee : if a confirmed service is changed less than two weeks prior to arrival of the client, change fee of USD 100 will be charged.
Last minute booking fee : a last minute booking fee of USD 100 will apply to all bookings requested within two weeks of client´s arrival. This fee will apply to bookings for selfguided packages and countryside accommodation. This however does not guarantee confirmation and will therefore only be charged for confirmed bookings.
Currency: All prices are charged in Icelandic krona (ISK) according to Visa currency conversion at the Íslandsbanki bank in Iceland.
We advise all our clients to have insurance.
Validity of prices
All rates quoted or shown in our tariffs are based on current purchasing prices in Iceland. Aurora Arktika reserve the right to change prices already quoted or published in our price lists without notice in the event of currency fluctuation, government taxes, or due to any other cost increases that are outside our control.
Any eventual changes in rates will not be made with less than 8 weeks’ notice prior to arrival. After the invoice has been issued the price is guaranteed against any surcharge, unless an increase is due to government laws or currency changes. Aurora Arktika will absorb an amount equivalent to 5% of the package price. Amounts that exceed the 5% will be charged and clients will be entitled to cancel their booking with a full refund if the surcharge exceeds 10%.
All complaints must reach Aurora Arktika within 5 days from departure from Iceland.
Otherwise possible compensation is not valid.
Note: Aurora Arktika reserves the right to alter tours and itineraries due to weather or road conditions. All programs can be changed or cancelled at any moment during the trip to assure the safety of clients and staff of Aurora Arktika. No responsability is accepted for losses, expenses due to delays, changes of flights, o rother services because of strikes, accidents, sickness, damage, negligence, weather, war, changes in schedules, or other similar causes. Aurora Arktika does not assume responsibility for accidents or death that can be traced to the participant’s negligence, acts of third parties or exterior circumstances such as weather, natural occurrences, war or other similar causes.
SPECIAL REFUND POLICY REGARDING COVID-19
Aurora Arktika gives full refund if:
· You cannot Attend the Booking because of a public travel ban issued either by the government of Your country of residence or by the country You are travelling to.
Aurora Arktika will not refund if:
· Your government has issued a travel advisory or warning but not a ban to the country where the Booking is located.
· You made the Booking after the Government Travel ban was already in force.
· Your government has issued an internal travel ban or lockdown affecting the area, town, city or state in Your country where the Booking is located.